Returns & Exchanges

PLEASE NOTE: Due to the Corona Virus we have had to change the way we do returns and exchanges. please follow the below steps depending on your requirements.

EXCHANGES:

  1. If you would like an exchange for a new size please pack up the product you have and send it back to the following address: FAO Chris Taylor, Resolute Bay, 19 Bloomfield Park, Belfast, BT5 5JW
  2. Visit our website www.resolutebay.cc and place a new order for the size you want.
  3. So you don’t pay extra shipping use promo-code “SHIP-IT-FREE”
  4. If you want a super quick refund on the first pair you are welcome to email me a photo of the post office receipt and i can then process your refund that day.

REFUNDS:

  1. Please pack up your order and send it back to the following address: FAO Chris Taylor, Resolute Bay, 19 Bloomfield Park, Belfast, BT5 5JW
  2. Please can you write a quick note about why you are returning them so we can fix any fit, construction issue for our next batch.
  3. For a super quick refund please email me a photo of the post office receipt so I can process your refund before your order arrives back.
  4. If you have already sent your order back to the warehouse on the returns form that’s not an issue, I will check the system and get your refund sorted.

FAULTS:

  1. If your order is faulty in any way or the size is way bigger than advertised, please pack up your order and send it back to the following address: FAO Chris Taylor, Resolute Bay, 19 Bloomfield Park, Belfast, BT5 5JW
  2. Please can you write a quick note about why you are returning them so we can fix any fit, construction issue for our next batch.
  3. We will refund you all shipping costs so please email us a photo of your postage receipt

 

FAQ:

Q: How do I contact you?

A; When emailing us about your return or exchange, please send an email to returns@resolutebay.cc 

 

Q: How long do i have to return them?

A; If you placed your order any time after 1/2/20 and the product has not been used you are welcome to exchange or refund. 

 

Q: I have not yet received my refund!

A; I am very sorry if you returned your item and haven't automatically received your refund. Send us an email at returns@resolutebay.cc and we will do this manually the same day.